Terms and Conditions

DEPOSIT

Cake orders are only final once deposit has been made. Deposit is usually 50% of the total, and can be paid by bank transfer or card payment on site. Balance must be transferred up to 2 days before collection. The deposit is non-refundable.

WEDDING BOOKINGS

Wedding cakes will be booked with a £50 non-refundable deposit. Balance can be paid in full or by instalments, but must be paid up to two weeks before the wedding date.

TASTING SESSIONS

A tasting session is offered for orders over £300. A minimum of 5 different flavours will be offered for two people. If you wish to have a tasting session before a deposit is paid, you will be charged £25 to sample 6 flavours of your choice. This will then be deducted from your cake total if you decide to book.

CAKE CHANGES

Any changes to your cake order will be accepted up to two weeks before collection/delivery, unless supplies have already been bought for your cake.

REFUNDS

If, for some reason, you are not happy with your cake and wish to return it for a refund, you’ll have to bring at least 85% of the cake back up to 24hours after collection/delivery, or provide photographic proof of the issue. If there really is a problem, a refund will be transferred back to you within 3 business days.

COLLECTION

When collecting your cake, you must keep to the agreed date and time. Being late may mean no one will be available to give you the cake. Once collected, the order becomes your responsibility. We cannot be held responsible for any damages caused to the cake once it leaves our premises. We recommend cakes should be transported either in the boot or the floor of the car as its more level than the seats. Do not transport the cake on your lap.

Cakes HAVE TO BE REFRIGERATED up to an hour before serving. Cakes kept outside of the fridge will crack, bulge or even collapse as the buttercream won’t be able to hold the weight of some cakes and we won’t be held responsible for this.

DELIVERY

Delivery is free within 2 miles from HP21 8EP, subject to availability. After that delivery is calculated at £0.45 per mile, return plus £10/hour. We cannot be held responsible for any damages caused to the cake once it is delivered. We will advise you on how to store your cake.

CANCELLATION POLICY

In the event of a cancellation, deposits are non refundable. Any balance paid after the deposit however, can be refunded if the cake is cancelled more than two weeks before the cake is due.

PHOTOGRAPHS

We reserve the right to photograph your cake order before collection/delivery for our own reference, and photos might be posted on our website or social media.

AGREEING TO AN ORDER IS ACCEPTING THESE TERMS AND CONDITIONS

 

** Last updated on 09.11.2020 **