T&C

Terms and Conditions

DEPOSIT

Cake orders are only final once deposit has been made. Deposit is usually 50% of the total, and can be paid by bank transfer or cash. Balance must be transferred before collection/delivery or cash on collection/delivery. The deposit is non-refundable.

WEDDING BOOKINGS

Wedding cakes will be booked with a £50 non-refundable deposit. Balance can be paid in full or by instalments, but must be paid up to two weeks before the wedding date.

TASTING SESSIONS

A tasting session is offered for orders over £250. A minimum of 5 different flavours will be offered for two people. If you wish to have a tasting session before a deposit is paid, you will be charged £25 to sample 6 flavours of your choice. This will then be deducted from your cake total if you decide to book.

CAKE CHANGES

Any changes to your cake order will be accepted up to two weeks before collection/delivery, unless supplies have already been bought for your cake.

REFUNDS

If , for some reason, you are not happy with your cake and wish to return it for a refund, you’ll have to bring at least 90% of the cake back in 24hours. If there really is a problem, a refund will be transferred back to you.

COLLECTION

When collecting your cake, you must keep to the agreed date and time. Being late may mean no one will be available to give you the cake. Once collected, the order becomes your responsibility. We cannot be held responsible for any damages caused to the cake once it leaves our premises. We will advise you on how to store your cake. We recommend cakes should be transported either in the boot or the floor of the car as its more level than the seats.

DELIVERY

Delivery is free within 2 miles from HP21 8EP. After that delivery is calculated at £0.40 per mile, return. We cannot be held responsible for any damages caused to the cake once it is delivered. We will advise you on how to store your cake.

CANCELATTION POLICY

In the event of a cancellation, deposits are non refundable. Any balance paid after the deposit however, can be refunded if the cake is cancelled over two weeks before the cake is due.

PHOTOGRAPHS

We reserve the right to photograph your cake order before collection/delivery for our own reference, and photos might be posted on our website or social media.

 

** Last updated on 24/02/2019 **